Terms and Conditions

COD Procedure & Terms and Conditions:

Karachi areas considered as outside Karachi: Maripur, Hawksbay, Lyari, Landi, Site Area, Quaidabad, Shershah, Malir Cannt, Saadi Town, Surjani Town, Gulshan-E-Hadeed, Gulshan-E-Maymar and Baldia. Delivery time for these areas are 36 Hours to 48 Hours.

Dispatch: Orders booked before 1pm will be processed same-day. If received after 1pm, they will be picked up the next working day.

Delivery time

1. 24 Hours for Within City
2. 36 Hours to 48 Hours for Major Cities
3. 72 Hours for Smaller Cities and Farfetched Areas

GST: Above COD, tariff is subject to levy of GST @ 13% if package is originating from Sindh and @ 17% if package is originating from Punjab.

COD Payment: Invoice payment shall be deducted from the COD amount before the reimbursement takes place every Tuesday through IBFT (for Rs. 60)

Monthly COD Commitment: The above tariff is offered to customers having monthly total business of PKR 7,000. In case of decrease, the shipper will be notified for three months consecutively, after which the facility of discount will be withdrawn.

Packaging: Shipper is responsible to paste the waybill and to pack the goods properly. If the goods are damaged due to poor packaging, it will not be our responsibility.

Returns: Shipments are returned to the shipper if the customer refuses to accept the shipment due to any reason or if they the consignee is not available up till 3 attempts.

Package weight: If shipment volumetric weight exceeds the actual weight, shipment we follows: Height (cm) X Width (cm) X Length (cm)/5,000.

Insurance: No shipment processed through Tezz is insured by us.

Material Not Acceptable for COD: Tezz does not accept the following as shipments: currency, jewelry, Antiques, Precious Metals, Stones, Weapons, Plants, Drugs, Chemicals, Animals, Liquor, Fresh goods and items, Negotiable Instruments in bearer form, Indecent and Pornographic Material, Industrial Carbons and Diamonds, hazardous or combustible materials, and all other items restricted by IATA (International Air Transport Association) and related authorities and any item whose distribution is restricted by law or by any act of the Provincial or Federal Government of Pakistan. Tezz will have full legal authority to take action against the client in case any such item is found in any shipments.

Customer Support: Our team will be operating from 9am-6pm, Monday to Saturday.

Others:

o Consignee is not allowed to open the parcel before the COD payment.
o Tezz does not allow any reverse pickup from consignee.
o Tezz will act as an agent on behalf of the client company, we shall have full legal authority to collect cash and transfer ownership of goods to the customer.